Refund Policy

Last updated: March 2026

1. Overview

This Refund Policy applies to all purchases made through NEWFLO ENTERPRISE, INC. and its subsidiary brands. Because our portfolio includes software services, physical goods, and alcoholic beverages, different policies apply depending on the nature of your purchase.

2. Software Subscriptions

Subscription fees for software products (including Station Stoic and Sales Spottn) are non-refundable once billed, except where required by applicable law. If you believe a charge was made in error, please contact us within 7 days of the billing date and we will review your case. You may cancel your subscription at any time to prevent future charges; however, no refunds will be issued for the current billing period.

3. Physical Goods

For physical products (including items from House of Gelin and Bella Di Bella), returns are accepted under the following conditions:

  • Return request must be submitted within 14 days of the delivery date.
  • Items must be unused and in their original condition and packaging.
  • Items that have been worn, washed, altered, or damaged are not eligible for return.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Refunds will be processed to the original payment method within 5–10 business days of receiving the returned item.

To initiate a return, contact us at the email below with your order number and reason for return.

4. Alcoholic Beverages

All purchases of alcoholic beverages (including products from Gelin Rouge) require the buyer to be 21 years of age or older. By completing a purchase, you confirm that you meet this requirement. Due to the nature of alcoholic products and applicable regulations, all sales are final. We do not accept returns on alcoholic products. In the event of a defective or damaged product, please contact us within 48 hours of delivery with supporting documentation.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original (subject to eligibility) and place a new order.

6. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

7. Contact for Refund Inquiries

For all refund and return inquiries, please contact:

NEWFLO ENTERPRISE, INC.
newflo@newfloenterpriseinc.com

Please include your order number, the item(s) in question, and a brief description of the issue.